Samaritan Fund Program

The Samaritan Fund Program is again available for Willoug...

How to Access the New Mutual Health Services Website

Beginning in March, 2026, Mutual Health Services will hav...

Dependent Eligibility Audit: Required Documents

As part of our ongoing efforts to control costs and to ke...

Mandatory Dependent Eligibility Verification

Willoughby-Eastlake City School District conducts periodi...

How To Create an Online Account with Mutual Health Services

Mutual Health Services provides all medical plan members ...

Mail Order Prescriptions - WB Rx Express

If you refill a 90-day supply of your prescription medica...

What is OptiMed?

OptiMed is the designated specialty drug provider for Wil...

Will MMO Credit My 2025 Deductible Met at UHC?

Updated November 24, 2025Mutual Health Services (MMO) has...

How to Find an MMO Provider

Willoughby-Eastlake City School District's 2025-26 medica...

When Will My New ID Card Arrive?

New ID cards are not necessary for dental or vision cover...

How To Pull Your 1095 Form in Employee Navigator

Go to Employee Navigator and click Login. 2. Enter your u...

Cost Plus Drugs - Prescriptions by Mail

Willoughby-Eastlake City School District's prescription d...

How to Read Your Mutual Health Services EOB

Mutual Health Services' Explanation of Benefits, or EOB, ...

How to Create a Web Account with Mutual Health Services

Mutual Health Services is part of the Medical Mutual fami...

Other Insurance Information

If you are enrolled in Willoughby-Eastlake City School Di...

Who is Mutual Health Services?

Mutual Health Services (MHS) is a division of Medical Mut...

2025 UHC Claim Processing Error

UnitedHealthcare has identified a system error that poten...

MMO Condition Management Programs

Beginning on July 1st, Medical Mutual will help you achie...

Video: Sleep for Health

Even if you're not enrolled in Willoughby-Eastlake City S...

Why is my provider billing me?

Believe it or not, the majority of medical bills contain ...

Why was my prescription drug denied at the pharmacy?

There are a few reasons why your prescription drug could ...