Information about your Insurance Coverage

Medical Insurance

Samaritan Fund Program
The Samaritan Fund Program is again available for Willoug...
How to Access the New Mutual Health Services Website
Beginning in March, 2026, Mutual Health Services will hav...
Dependent Eligibility Audit: Required Documents
As part of our ongoing efforts to control costs and to ke...
Mandatory Dependent Eligibility Verification
Willoughby-Eastlake City School District conducts periodi...
How To Create an Online Account with Mutual Health Services
Mutual Health Services provides all medical plan members ...
Mail Order Prescriptions - WB Rx Express
If you refill a 90-day supply of your prescription medica...

How do I file a Dental appeal?
You can file a dental appeal with Guardian by providing t...
Does my Dental plan cover Orthodontics?
You can verify if your plan has Orthodontic coverage by f...
Does my dental plan cover the removal of wisdom teeth?
The removal of wisdom teeth is an Oral Surgery benefit. A...
How do I view the status of my dental claims?
To view your dental claims status, follow these steps in ...
How are orthodontic claims paid?
Orthodontic benefits are issued throughout the length of ...
How do I determine if my Guardian Dental plan is primary or secondary?
When an individual is covered by more than one Dental pla...

Will I receive an EyeMed vision ID card?
Every newly enrolled subscriber in Vision coverage will r...
How to find an EyeMed Vision provider?
Anyone can search for an eye doctor in the EyeMed network...
What is an EyeMed PLUS Vision Provider?
Certain EyeMed in-network vision providers offer extra sa...
How to access my EyeMed account?

How long will Guardian take to process my claim?
Guardian makes most life claim decisions within 15 calend...
How can I submit information to Guardian securely?
To submit information through Guardian’s Secure Channel, ...
How do I add or remove authorization for someone to view my Guardian claims information?
A member or covered dependent may grant authorization to ...
What is age redetermination?
The Voluntary Life insurance offered through Guardian is ...
What is guarantee issue for life insurance?
Guarantee issue refers to the amount of voluntary life co...
How do I view my Life Insurance coverage and benefits?
Members can view their Basic Life and Voluntary Life Insu...