How do I recover my username and/or password for Employee Navigator?

Bob Gearhart
Bob Gearhart
  • Updated

To Reset Your Password:  

  1. Go to and click on “Forgot password?”  


2. Enter your Username and click on "Send Email." 


3. A password reset email will be sent to your email address, and you can follow the steps in the email to update your Employee Navigator password. Please check your spam/junk folder as well.





To reset your username:

1. Click on "Forgot Username?"


2. Click on "Here" to retrieve your username.


3. Enter your Company Identifier, First Name, Last Name, and PIN (Last 4 digits of SSN) and click "Continue." 


4. Your username will be retrieved once you have completed Step 6. Click "Continue" to proceed to the login page.



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